Voice over Internet Protocol (VoIP) calls are made through the internet instead of traditional phone lines. So, if your company's internet connection is down, its ability to make and receive phone calls also suffers. Below are some strategies you can use to make sure your VoIP phone service doesn't experience any interruptions.
Choose a VoIP provider carefully
VoIP providers aren’t created equal. Make sure to do your research and choose a provider that is reliable and offers the features you need. In case of an outage, what options does the provider offer? What steps have they taken to prevent or minimize phone system downtime in general? Also, be sure to ask about their security policies and where they host their VoIP systems.
Have an alternative or backup internet service provider (ISP)
In an ideal business setup, two separate internet connections should be used, with each connection being supported by a different ISP. This way, if one of the ISPs fails, you can automatically switch to the other and keep you phone services running with no interruption.
Install VoIP monitoring services
A VoIP monitoring service is an excellent way to monitor your VoIP system's status. It can detect possible network issues that might cause problems. By constantly checking in on your system and warning users about issues, you can quickly deal with any problems that might cause VoIP network interruptions.
Divert calls to other locations
Simultaneous ring and sequential call forwarding are two great ways to make sure your calls always get answered. With simultaneous ring, you can route incoming calls to a single number to multiple devices. And with sequential forwarding, you can set up a list of numbers that will be called in sequence, so if the first person is busy, the call will automatically go to the next person on the list. This way, even if your main office or service center is unavailable, calls can still be routed and answered at other locations.
Use VoIP on mobile devices
If you're experiencing power or internet outages, you can still use your VoIP phone service through your mobile device as a temporary solution. You can do this by downloading and installing a softphone app that would enable you to make and receive calls on your mobile device using your business phone number.
By implementing these strategies, you can keep your business VoIP phone lines from going down. If you want to learn more about VoIP, get in touch with our experts today.